FAQ: Amicus Robots

1. The Amicus App appears to have crashed; it will not open.

Please check these settings:

1. Be sure the robot is connected to power. To check, cycle power off/on by unplugging and then re-plugging. Upon re-plugging, the Deflector Plate should do a head reset. Power must be reaching the Power Circuit Board for a connection to be made between tablet and robot.
2. Check Settings>Location to be sure it is on.
3. Check Settings>Apps & notifications>Amicus>Permissions. Be sure you have granted the app location privileges. While you’re at it also grant it Microphone and Storage (or Files & Media) permissions.
4. Check Settings>Connected Devices>Connection preferences>Bluetooth. Be sure Bluetooth is on. Then make sure that Amicus BTLE is not paired or connected (in Settings>Connected Devices>Pair new device). It should show up in the list of available devices, but it is very important that it not be paired or connected in Bluetooth Settings.
5. Do you have the Amicus app loaded on 2 or more devices? If so, on all devices except the one you are currently using, close the app, shut off that device, or move that device more than 33 feet from the robot. Only one connection between a device and the robot is allowed. If the app is running on another device, and since the app automatically tries to connect with the robot, those other devices can interfere with the connection between the device you’re using and the robot. This is also why you cannot connect the robot through the Bluetooth settings. That counts as a connection, and since only one connection is allowed, the Amicus app itself cannot connect.
6. Make sure that the tablet has not been switched to Airplane Mode. This mode turns off Wi-Fi and limits Bluetooth.
7. If Amicus BTLE shows up as an available device in Bluetooth settings, but does not show on the Robot screen of the Amicus app, often you can get it to show up by shutting down the app and then re-opening it. If that doesn’t work, cycle power off/on to the robot. If that doesn’t work, reboot your tablet.
8. Try moving the controller closer to the robot, especially if the signal strength is low. Then use the Remote Switch to Start/Stop the robot.
9. Try using a different device with the Amicus app loaded on it. But again, be sure all other devices that have the Amicus app on them are more than 33 feet away from the robot, are shut down, or the Amicus app on those devices is closed down.

2. I can play an exercise within the app, but if I switch to a different exercise the balls aren’t coming out. In other words, the robot does not throw out any balls. The balls are in good condition and there is no jam.

​Tap on the Cycle button and turn it off, or set the Play period to something other than 0. When the Cycle mode is turned on and the Play period is set to 0 (zero), you are telling the robot to not throw out any balls during the Play period.

3. How to Use the Wheel Adjustment Gauge

4. Amicus Robot Deflector Plate Comparison

• • Good Deflector Plate

• • Bad Deflector Plate

5. How do I delete all default exercises from the new tablet?

To delete exercises, tap the Edit button at top right on the Exercise List. Then slide left whichever exercise you want to delete. You’ll get a red Delete flag. Tap the flag to delete.

6. How to Remove and Reinstall the Amicus Robot Head?

Removing and reinstalling the head is very simple. First, disconnect the Head Cable that connects the head to the top of the base. Loosen the Black Knob on the rear of the Upper Ball Tube, holding the head with your other hand. Then pull the head up and it will come off in your hand.

To reinstall, just reverse the above instructions.

Should take only 1-2 minutes. Here’s a photo showing the head after it is removed from the net:

7. How do I transfer existing exercises from tablet 1 => tablet 2?

To transfer drills from one device to another, set up an email account (Gmail seems to work best) on each device. On the device with the exercises you want to export, tap Edit at top right on the Exercise List. Next, tap the checkbox on the left of each exercise you want to export. Then tap Share at top right. Select Gmail (or whatever your email account is set up in). You will then see a new email message with an .amicusgame file attached to it. Send that message to your email address.

On the device you want to import those exercises, make sure you have the Amicus app installed and then restart the device. Then open the email on that device. Tap the .amicusgame file to download it to the Downloads folder. Open the Files app and navigate to the Downloads folder. Tap the .amicusgame file and the Amicus app should open and present an OK To Import message. Tap Yes and all the exercises you checkmarked on the first device will be added at the bottom of the Exercise List on the second device.

8. Will the Amicus Robot fit the Stiga optimum 30 table (which is a 30 mm thick table)?

Even though the specifications say it is designed for 25mm max thickness tops, if you adjust the Support Legs all the way out and then adjust calibration height, it will work just fine. Another alternative is to remove the Rubber Tips from the Support Legs. Either way will allow the robot to function normally.The first option pitches the robot slightly forward, but calibration can adjust the Deflector Plate’s angle to compensate.

With the second option, it would be almost exactly the same as mounting the robot on a 25mm table while using the Rubber Tips. The thickness of the tops of the Rubber Tips is almost exactly 5mm.

You should also order the special extra tall Control Panel Bracket, part # RP15B. It will allow the control panel (tablet) to sit flat on the side of the table. The regular bracket that comes with robot will work, but will be tilted up slightly.